Terms of Service | CurioChat.ai

1. Acceptance of Terms ¶

By accessing or using the CurioChat.ai website and purchasing services or digital content ("Products"), you agree to be bound by these Terms & Conditions ("Terms"), our Privacy Policy, Cookie Policy, and Disclaimer. If you disagree with these Terms, please refrain from using our site or purchasing our Products.

Who you are contracting with. "CurioChat.ai", "CurioChat", "we", "us" and "our" mean Pierre Boutquin, carrying on business as Curio Chat Academy, a business name registered in Ontario, Canada. That is the party to this agreement and to any Order Form. Our full legal name, registration number, business address and telephone number are in section 23.

2. Definitions ¶

Products: Includes all digital content, digital courses, programs, audits, advisory work, and done-with-you services offered through CurioChat.ai. Where a term below applies only to Services, it says so.
Services: Installations, audits, advisory work, and other engagements we deliver to you directly over a scheduled period, rather than as self-serve digital content. Every Service is described in an Order Form.
Order Form: The written or electronically accepted document naming a specific engagement and its service-specific terms — scope, fee, schedule, included time, workspace access, confidentiality, deliverables, and proof permissions. An accepted Order Form supplements these Terms and controls where the two conflict for that engagement (see section 22).
Client Materials: The content, files, documents, workflows, and records inside the workspaces, folders, and accounts you approve for an engagement, together with anything else you give us to perform it. You retain ownership of Client Materials; how we handle them is set out in our Privacy Policy sections 5 to 8.
Deliverables: The client-specific artifacts produced for you during an engagement and identified in the Order Form. Deliverables are licensed to you under section 7, not under the individual-use licence in section 6.
User / You: Any individual or entity using our Products or services.
Account: User login credentials and related profile information.
Content: All text, videos, images, audio, templates, branding, and intellectual property provided through our Products.

3. Eligibility ¶

By using our site or purchasing Products, you affirm you are at least 18 years old (or possess legal capacity). If accessing our Products on behalf of an organization, you warrant you have authority to legally bind that entity to these Terms.

4. Products & No-Refund Policy ¶

Digital content. All sales of our digital courses, programs, and associated digital materials are final. Refunds are not provided, except in cases of verified duplicate charges or technical errors solely at our discretion.

Your statutory rights survive this section. Nothing in these Terms removes, limits, or waives a right you have under consumer-protection law that cannot be waived by agreement — including any statutory cancellation, withdrawal, or cooling-off right, and the remedies attached to it. Where such a right applies to your purchase, it prevails over the no-refund rule above, and we honour it. If you believe one applies, write to us at hello@curiochat.com and say so; we will not ask you to litigate the point.

Where the law of your country makes immediate delivery of digital content conditional on your express prior consent plus a separate acknowledgement that you lose a withdrawal right — the rule in the EU, the UK, and elsewhere — that consent is taken at checkout for that purchase and confirmed to you on a durable medium. This general statement in our Terms is not a substitute for it, and we do not treat your acceptance of these Terms as that consent.

Services. A Service is scheduled delivery time, not immediate digital access, and its commercial terms are those of its Order Form. Unless that Order Form says otherwise:

Payment reserves the engagement and is non-refundable after you accept the Order Form, except for a verified duplicate charge, a billing error, or CurioChat non-delivery.
CurioChat non-delivery is different from your cancellation or no-show. If we cannot complete the contracted Service, we refund the undelivered portion. If we reschedule, we do so without reducing your included delivery time.
Time you cancel with less than two business days' notice, or miss without notice, counts against the included delivery time in your Order Form. Unused included time has no cash value.
We make no performance, outcome, savings, revenue, or satisfaction guarantee for any Product or Service. What we commit to is the stated service, its measurement, and its deliverables.
Service fees are quoted in US dollars (USD). Applicable taxes are added where required.

5. Payment & Access ¶

Accepted payment methods: Visa, Mastercard, PayPal, as listed at checkout.
Payments are securely processed through encrypted third-party gateways.
Access to digital content begins immediately upon successful payment.
Services do not begin at payment. Delivery starts at the first scheduled working session and runs for the period stated in the Order Form. You may reschedule the engagement once at no charge with at least two business days' notice; later changes need written agreement. Scheduling and non-delivery terms are in section 4.
Subscriptions (where applicable) automatically renew at the selected billing interval unless canceled 48 hours before renewal. Renewal reminders are sent seven days in advance via email.
Upon cancellation, access continues through the current paid period; no prorated refunds.

6. Intellectual Property ¶

All Content is protected by copyright, trademark, and intellectual property laws. We grant you a personal, non-commercial, revocable, non-exclusive, non-transferable license for individual use only. Unauthorized copying, distribution, or commercial exploitation is strictly prohibited.

This individual-use licence governs Content. Deliverables produced for you under an Order Form are licensed differently — see section 7.

7. Limited License ¶

Your use of our Products is strictly governed by the license described above and conditioned on compliance with these Terms.

Internal business use of Deliverables. Where an Order Form includes Deliverables, then after full payment you receive a perpetual, non-exclusive, non-transferable licence to use those Deliverables internally in the business named on that Order Form. This is business use — it is not a right to resell, sublicense, teach, publish, or distribute them.

What stays ours, and what stays yours. CurioChat background materials — our pre-existing frameworks, methods, templates, tools, and know-how, and any licensed third-party materials — remain licensed, not sold, and may not be resold, sublicensed, taught, or distributed unless the Order Form says otherwise. You keep ownership of your Client Materials and of client-specific content created from them; we do not reuse identifiable client content, screenshots, metrics, or examples without your separate written permission.

8. Account Registration & Security ¶

You must provide accurate and current account information. You are responsible for safeguarding login credentials and all activities conducted under your account. Notify us promptly of unauthorized use.

9. User Conduct ¶

You agree not to:

Post harmful, abusive, offensive, defamatory, discriminatory, or misleading content.
Share account credentials or permit unauthorized access.
Engage in spamming, unsolicited promotions, or inappropriate solicitation.
Interfere with site functionality (e.g., hacking, automated bots).

10. Third-Party Links ¶

Our website may link to third-party resources. We do not endorse or control their content, practices, or privacy policies. Access these links at your discretion and risk.

11. Testimonials & Results Disclaimer ¶

Individual testimonials, examples, or success stories reflect personal experiences and do not guarantee similar outcomes. We make no performance, outcome, savings, revenue, or satisfaction guarantee for any Product or Service. Please consult our full Disclaimer for more details.

Taking part in a Service never authorizes a public claim about you. A testimonial, case study, screenshot, quote, metric, or published result requires a separate permission naming the exact statement and each surface where it may appear. It is never a condition of price or service, and you can withdraw it for future use. See our Privacy Policy section 7.

12. What We Are (and Are Not) Providing ¶

Digital content is educational and informational. Our courses, programs, templates, and written materials teach; they are not advice about your particular situation, and they do not substitute for a professional you have retained.

Services are scoped implementation and advisory work. A Service is real work performed for you — reviewing your systems, installing and configuring what your Order Form describes, and advising you on it. It is not "educational content" and we do not describe it that way. What it is not is legal, medical, accounting, tax, investment, insurance, engineering, or any other regulated professional advice, and it is not a substitute for a licensed professional in those fields. We do not hold ourselves out as licensed in any of them. Decisions you take in your business remain yours, and where a matter needs a regulated professional you should retain one.

We expressly disclaim guarantees regarding specific outcomes or successes, for both digital content and Services.
Digital content is provided "as is," without warranty of any kind, to the extent the law allows.
Services are performed with reasonable skill and care. That is the standard we are held to, and we do not disclaim it.
We are not liable for indirect, incidental, consequential, or punitive damages, or for lost profits, revenue, or data.
Our maximum aggregate liability for any claim is limited to the amount you paid for the specific Product or Service the claim arises from.
These limits do not apply where the law forbids them — including liability for fraud or fraudulent misrepresentation, for death or personal injury caused by our negligence, and to any consumer right or remedy that cannot be excluded or limited by agreement. Nothing here is intended to exclude such liability, and if any part of this section purports to, it does not apply.

Our Disclaimer expands on results, professional advice, and affiliate links. Where it and this section differ, this section governs (see section 22).

13. Indemnification ¶

You agree to indemnify and hold CurioChat.ai, its directors, employees, and affiliates harmless from any claims or damages resulting from your violation of these Terms, your use of our Products, or infringement of intellectual property rights.

14. Privacy & Data Protection ¶

All personal data collected is managed according to our Privacy Policy, which you consent to by using our Products.

15. Affiliate & Referral Program ¶

Affiliate commissions, when available, are paid net-45 (45 days after sale). Payments are issued via methods specified in the Affiliate Terms to qualifying accounts only.

16. Changes to Terms ¶

We reserve the right to update these Terms periodically. Significant changes will be announced via email or on your dashboard at least seven days before they take effect. Your continued use indicates acceptance.

17. Governing Law & Dispute Resolution ¶

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in it, without regard to conflict-of-laws rules.

Talk to us first. If something goes wrong, write to us at hello@curiochat.com describing the problem and what you want. We will respond within ten business days and try in good faith to resolve it directly. This is a request, not a precondition — it does not stop you filing a claim or a complaint at any time.

Mediation is available, and optional. If direct discussion does not resolve it, either of us may propose mediation in Ontario by a mediator we both accept, with the mediator's fee shared equally. Neither of us is obliged to accept, and declining costs you nothing.

Courts decide unresolved disputes. A dispute that is not resolved goes to the courts of the Province of Ontario, and we each attorn to their jurisdiction. This does not take away your right to bring a claim in a court that consumer- protection law in your own jurisdiction entitles you to use, or to use a small-claims procedure.

Arbitration only if we agree to it after a dispute arises. We do not require you to arbitrate. If, once a dispute exists, we both prefer arbitration, we may agree to it in a signed writing that names the arbitrator, the seat, and who pays — and that agreement is what would govern. There is no pre-dispute arbitration agreement here, and accepting these Terms is not one.

Your consumer rights are not waived. If you are a consumer under Ontario's Consumer Protection Act, 2002, nothing in this section limits, and you do not by agreeing to these Terms give up, any right, remedy, forum, or class-proceeding right that Act gives you. To the extent any part of this section conflicts with it, that part does not apply to you.

18. International Use ¶

If you access our Products from outside Canada, you are responsible for complying with local laws applicable to your use and access.

19. Force Majeure ¶

We are not liable for delay in delivering Products caused by circumstances beyond our reasonable control — natural disasters, governmental action, pandemics, serious illness, or infrastructure and platform failures. We will tell you promptly and give you a revised schedule.

Force majeure suspends performance. It does not cancel what you paid for. While such an event continues, our obligation to perform is paused, not extinguished, and the time lost is added to the engagement rather than deducted from your included delivery time. If we ultimately cannot complete a contracted Service, the undelivered-portion remedy in section 4 applies in full — a force majeure event is not a reason we keep money for work not done.

If the disruption continues for more than 30 consecutive calendar days, either of us may end the affected engagement in writing. On that ending, we refund the undelivered portion, you keep the Deliverables already produced and paid for under section 7, and neither of us owes the other anything further for the cancellation itself.

20. Termination ¶

We reserve the right to terminate or suspend your access without prior notice for breach of these Terms, abusive behavior, or misuse of our Products. On termination, your right to access the site, your account, and our hosted Content ends, and you must stop using that Content immediately.

Termination does not revoke your licence to paid-for Deliverables. The perpetual internal-business-use licence granted in section 7 for Deliverables you have paid for in full is not affected by termination or suspension of your account or Content access. You may keep using those Deliverables in the business named on your Order Form. The one exception is a licence we terminate for your material breach of that licence itself — reselling, sublicensing, teaching, publishing, or distributing them.

What survives. The following continue after any termination or expiry, for as long as their subject matter lasts: section 6 and section 7 (intellectual property and the Deliverables licence), section 11 (proof permissions), section 12 (what we provide and liability limits), section 13 (indemnification), section 14 together with the data closeout, deletion, and confidentiality commitments in our Privacy Policy sections 5 to 8, section 17 (governing law and disputes), section 21, section 22, and any payment obligation already incurred.

21. Severability & Waiver ¶

Invalid provisions do not invalidate the remainder of these Terms. Any waiver must be written and signed by authorized personnel.

22. Entire Agreement ¶

These Terms, alongside our Privacy Policy, Cookie Policy, Affiliate Terms (if applicable), and our Disclaimer constitute the entire agreement, superseding previous agreements.

An accepted Order Form is not superseded by this section. Where you have accepted an Order Form for a specific engagement, that Order Form supplements these Terms and controls for any conflict about that engagement's scope, fee, schedule, included time, workspace access, confidentiality, deliverables, or proof permissions. These Terms and the site policies continue to govern general site, account, payment, and privacy matters.

Order of precedence. Where two of our documents conflict, the higher one on this list governs, and only for the subject it actually covers:

an accepted Order Form, for the engagement it names;
these Terms;
our Privacy Policy and Cookie Policy, which govern data matters;
our Disclaimer;
sales, marketing, or landing-page copy.

Sales or marketing copy cannot amend a price, scope, guarantee, licence, refund, data, or scheduling term. Nothing in this list overrides a right you have under applicable law that cannot be varied by agreement.

23. Who We Are & How to Reach Us ¶

These Terms, and every Order Form under them, are an agreement between you and:

Supplier: Pierre Boutquin, carrying on business as Curio Chat Academy, a business name registered in Ontario, Canada (Business Identification Number 1001209363). "CurioChat.ai" and "CurioChat" are trading styles of that business, not separate legal entities.
Business address: 1404 – 40 High Park Avenue
Toronto, Ontario M6P 2S1
Canada
Telephone: +1 (647) 990-1960
Email: hello@curiochat.com — the fastest route, and the one we answer first.

Write to us about these Terms, an Order Form, a billing question, a statutory right you believe applies, or anything else at hello@curiochat.com. For privacy requests specifically, our Privacy Officer is named in Privacy Policy section 1.

CurioChat.aiTerms & Conditions